FREQUENTLY ASKED
QUESTIONS

How do I track my order?

Once your parcel is picked up by a courier, you'll receive an email with dispatch confirmation and a tracking number. If you have never received one, please email us at hello@ikigloo.com, quoting your order number, and we'll help you with that!

Can I exchange an item?

Unfortunately, we do not currently offer product exchanges. However, if you are not happy with the product you received, please email us at hello@ikigloo.com, and we will help you return it.

What if my package is lost in transit?

As our physical products are typically made on demand, they can take a little while to arrive so please give it at least 10-15 days after you place your order. If you haven't received your item within 15 days, please contact us via email with your order number and tracking information (if you received one). We will do a quick investigation and if the product has indeed been lost in transit due to a courier issue, we will send you a replacement at no extra cost. However, if the delivery address provided was incorrect and the order was sent to the wrong location or could not be delivered, we may not be able to offer a replacement. That said, we’ll do our best to assist you in locating your package!

Where are the products made?

We're proud to say that all our physical products are printed/made in the United Kingdom.

What if my product gets damaged in transit?

Due to the nature of our products, it's unlikely that they will be damaged in transit, but unfortunately, things happen sometimes. Not to worry, though. If your item is damaged while in transit, simply email us at hello@ikigloo.com. Be sure to quote your order number and attach a clear photo of the damaged item. Then, we will send you a replacement at no extra cost!

Can I cancel an order I already placed?

You have the right to cancel your order within 14 days without giving a reason, counting from the day you receive your order. Please read our cancellation policy here.

Will you refund my postage costs if I return an item?

If you return an item that has been delivered to you damaged or faulty, then we are more than happy to refund your postage costs. However, if you simply change your mind and/or wish to cancel your order, you will need to cover the return costs yourself. We will also not refund postage costs if an item you wish you return has been damaged or mishandled by you as we will not be able to resell it and will have to dispose of it. Please read our full shipping & returns policy here.

Where do you ship to?

We currently ship our physical products to UK Mainland postcodes, excluding Northern Ireland, Scottish Highlands, The Isle of Wight, The Isle of Man, Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm).

Our digital products can, of course, be purchased and used by people from any country.

Why a 6-month planner instead of a 12-month planner?

Some research shows that setting goals for 6 months is often more effective than planning for a whole year. This is because shorter timeframes help us stay focused, motivated, and adaptable. When we know our goals are just 6 months away, we’re more likely to take consistent action and avoid procrastination, whereas a 12-month plan can feel overwhelming, making it easier to lose sight of our objectives.

A 6-month plan gives us the freedom to pivot when needed - whether that means picking up unexpected challenges or jumping on new opportunities. A 12-month plan can simply appear too rigid, making it harder to adjust as things evolve.

And let’s not forget the power of regular check-ins! Research shows that evaluating our progress more frequently keeps us on track and increases our chances of success. With a 6-month plan, we’re naturally more engaged, making adjustments as needed rather than realising too late that something isn’t working.