FAQ
Once your label is printed and the parcel is ready to be picked up, you will receive an order confirmation email from our partner courier with either a link to track your order or a tracing number and an explanation of how to do it.
If you have never received one, please get in touch with us via email at hello@ikigloo.com quoting your order number and we will see how we can help.
If such an unfortunate event happens, please be sure to get in touch with us within 1 week after the estimated delivery date (typically after 10-15 days from the day you placed your order). You can do so via the email address hello@ikigloo.com quoting your order number and tracking information. After we do a quick investigation (we will, of course, try to locate your parcel and might have a couple of questions that could help us do that), we will then send you a replacement item at no extra cost to you. However, if the address entered was incorrect and the order was either sent to the wrong address or the courier was simply not able to deliver it, then we will not be able to offer you a replacement, unfortunately.
Due to the nature of our products, it's unlikely for them to get damaged in transit, but, unfortunately, things happen sometimes. Not to worry though, if your item got damaged whilst in transit, simply get in touch with us via email at hello@ikigloo.com. Be sure to quote your order number and attach a clear photo of the damaged item, then we will send you a replacement at no extra cost.
Unfortunately, we currently do not offer product exchanges. However, if you are not happy with the product you've received, please send us an email at hello@ikigloo.com and we will help you to return it to us.
We are proud to say that all our products are printed in the UK.
If the item you received is misprinted, defective, or arrived damaged, then we will gladly accept a return and issue you a refund. Please read our returns policy here.
You have the right to cancel your order within 14 days without giving a reason, counting from the day you receive your order. You can read our cancellations policy here.
If you return an item that has been delivered to you damaged or faulty, then we are more than happy to refund postage costs to you.
However, if you simply change your mind and/or wish to cancel your order, you will need to cover return costs yourself. We will also not refund postage costs if an item you wish you return has been damaged or mishandled by you as we will not be able to resell it and will have to dispose of it.
We are currently able to offer free shipping to UK Mainland postcodes only, excluding Northern Ireland, Scottish Highlands, The Isle of Wight, The Isle of Man, Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm).
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