Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ikigloo.com (the "Site").

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device, often including an anonymous unique identifier. See our Cookie Policy for more details.

• Log files: Track actions occurring on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
  

Additionally, when you make a purchase or attempt to do so, we collect certain information from you, including your name, billing address, shipping address, payment information (such as PayPal details or credit card numbers), email address, and phone number. This is referred to as "Order Information."

If you create an account on our website, we collect and process your password and other authentication details.

2. HOW WE USE YOUR PERSONAL INFORMATION:

We process personal data under the following lawful bases:

• Contract necessity: To fulfil orders, process payments, and provide customer support.

• Legitimate interest: Fraud prevention, security, analytics, and improving our services.

• Consent: To send marketing emails and personalised advertising (you can withdraw consent at any time).

• Legal obligation: Compliance with tax, accounting, and regulatory requirements.
  

We use Order Information to:
✔ Fulfill any orders placed through the Site (processing payments, shipping, providing invoices and order confirmations).
✔ Communicate with you about your order.
✔ Screen for potential risk or fraud.
✔ Send marketing materials if you have consented.
✔ Provide order details to fulfilment partners where necessary (we do not sell, rent, or share data for unrelated purposes).

We use Device Information to:
✔ Screen for potential risk and fraud (especially IP addresses).
✔ Improve and optimise our Site, analyse trends, and enhance user experience.
✔ Assess the success of our marketing and advertising campaigns.

We may also process your data for research, testing, and marketing analysis to understand your preferences and interests.

3. THIRD-PARTY WEBSITES & SHARING YOUR PERSONAL INFORMATION

Our Site may contain links to external websites, such as advertisers, affiliate links, and social media. We are not responsible for their privacy policies. Please review their policies before providing personal information.

We use third-party services such as:

• Google Analytics (Privacy Policy)

• PayPal (Privacy Policy)

• Stripe (Privacy Policy)

To opt out of targeted advertising, visit:

• Facebook

• Google

• Bing

• Pinterest

• TikTok
  
  

4. INTERNATIONAL DATA TRANSFERS

We may transfer and store your data outside the UK & EEA. In such cases, we ensure appropriate safeguards such as: ✔ UK-approved Standard Contractual Clauses (SCCs)
✔ Transfers to countries with adequacy decisions
✔ Ensuring processors comply with UK data protection laws

5. DATA RETENTION

We retain your personal data only as long as necessary:
✔ Order Information: Retained for six years for tax and accounting purposes.
✔ Marketing Data: Retained until you withdraw consent or unsubscribe.
✔ Cookies & Analytics Data: Retained based on browser settings or until consent is withdrawn.

When personal data is no longer required, we securely delete or anonymise it.

6. YOUR RIGHTS (UK GDPR)

Under UK GDPR, you have the right to:
✔ Access the personal data we hold about you.
✔ Rectification of inaccurate or incomplete data.
✔ Erasure ("Right to be Forgotten") in certain circumstances.
✔ Restrict processing under certain conditions.
✔ Object to processing for direct marketing.
✔ Data portability (transfer your data to another provider).
✔ Withdraw consent (for marketing communications).
✔ Lodge a complaint with the ICO (Information Commissioner’s Office): https://ico.org.uk

To exercise these rights, email us at hello@ikigloo.com.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies for essential site functions, performance tracking, and targeted advertising. Non-essential cookies require your consent.

Manage your preferences via our Cookie Settings.

8. SECURITY OF YOUR PERSONAL INFORMATION

We use SSL encryption for secure transactions, and we do not store payment details. Users should keep their passwords secure and avoid saving card details on our Site.

9. MINORS

The Site is not intended for individuals under the age of 15.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the latest revision date.

Last updated: 1 February 2025

11. CONTACT US

For questions about this Privacy Policy or to exercise your rights, contact us at hello@ikigloo.com